HOW CAN I FIND THE CORRECT SIZE OF MY PRODUCT?
Each product page has its own size chart that will guide you in selecting your perfect
size. If you havequestions, feel free to contact us online or send an email to Zezexy-Us@Hotmail.com
HOW CAN I CHECK THE STATUS OF MY ORDER?
once the package is sent, we will send you a shipment notification e-mail. You can track your order with thetracking information provided in the e-mail or by logging in to your account on
https://chic-curve.com/
If you don't know how to check the status with the tracking number, you can see our help page here. You canalso
contact us to check the status for you, we're glad to help.
I SELECTED THE WRONG SIZE/COLOR/ADDRESS. CAN THE INFORMATION BE CHANGED?
If you need to change your order information, please contact us in time to check the status of your order. Ifyour package has not been sent out, we can change the size, color or your personal information for you.
Once the package has been sent out, you need to contact our customer service and we will contact thecarrier to check whether the package information can be changed. If the information cannot be changed andthe product received is not suitable, it cannot be regarded as a product quality problem and the customer isresponsible for it.
Please check the order information carefully when placing your order to avoid any possible rouble that mayarise later.
I WOULD LIKE TO CANCEL/RETURN/EXCHANGE MY ORDER. WHAT CAN I DO?
Please contact our customer service for further help. Check our
Return & Exchange Policy page for more
details.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please send a photo of the damaged product toZezexy-Us@hotmail.com. with your order information. We will evaluate the issue, and if we agree that theproblem is on our part, we will send you a new product for free.
Please note that any damaged items after 30 days of delivery cannot be returned or refunded. Unsuitableproducts due to incorrect size selection or not contacting us to modify the information before the packagesent cannot be considered as a product quality problem and are the responsibility of the customer.
We can provide free size exchange service, but customers need to pay the shipping cost for sending.
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