Final Sale: Intimate Apparel & Personalized Items
For hygiene reasons, intimate apparel is final sale and cannot be returned or exchanged once worn or once tags are removed.
All personalized couple blankets are made-to-order and cannot be returned or exchanged unless defective.
Defective / Damaged Items
If your order arrives defective, damaged, or with a printing/manufacturing issue, please report it within 7 days of delivery for a free replacement or refund.
EU Customers
The 14-day cooling-off period applies to non-personalized items only.
Intimate apparel are excluded, unless defective.
Returned items must be unused, unwashed, with original packaging and proof of purchase.
Refunds
Qualified refunds are processed within 48 hours of receiving the returned item or verifying the issue.
Refunds are issued to the original payment method within 10 business days (bank processing times may vary).
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